Consumer Rights get digital

My colleague Tim blogged last year on the consultation process for the Consumer Bill Of Rights, while the approach taken during that process was featured in one of our digital engagement case studies a few weeks ago. So it’s lovely to see that work reach a new phase with the introduction of the draft Consumer Bill of Rights launched this week.

I won’t say anything here about how we supported that launch – that’ll hopefully be the subject of another post over on the BIS digital blog. But it’s interesting to see how digital consumer rights are being clarified and considered in draft legislation for the first time, taking account of the market for apps, ebooks, music downloads, games and more. So the proposals include the ability to get a repair or a replacement of faulty digital content such as film and music downloads or online games..

So, in a week when the Government’s Information Economy strategy was also launched, it’s apt that Wired saw the Bill as one which was updating the “law to reflect the growing digital economy”

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